With reference to SEBI Circular No. SEBI/HO/ITD-1/ITD_VIAP/P/CIR/2025/111 dated July 31, 2025, Kalkine Consultancy India Private Limited has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).
1. Dedicated Channels
Email: [email protected]
Helpline: +91-9958435100 (operational Mon–Fri, 9:00 AM – 6:00 PM)
2. Process
All accessibility-related grievances will be acknowledged within 3 working days.
Resolution/response will be provided within 15 working days.
Complex issues requiring longer timelines will be communicated clearly to the complainant.
3. Escalation Matrix
Level 1: Nodal Officer - Sudip Gupta,
Email: [email protected], Contact: +91-9958435100
Level 2: Compliance Head – Hina Chowdhary,
Email: [email protected], Contact: +91-9880599675