Highlights
- HCLTech expanded its collaboration with Google Cloud and ServiceNow.
- The partnership will deliver enterprise AI agents on Gemini Enterprise.
- Initial solutions target field services and customer experience functions.
HCL Technologies Limited (NSE:HCLTECH) has announced an expansion of its collaboration with Google Cloud and ServiceNow to develop and deploy enterprise artificial intelligence (AI) agents on the Gemini Enterprise platform.
The announcement coincides with HCLTech's participation in the Sydney Google Cloud Summit 2026 and forms part of the company's efforts to support enterprise adoption of agentic AI solutions.
According to the company, the collaboration combines Google's Gemini Enterprise capabilities, ServiceNow's workflow platform and HCLTech's implementation expertise to help organisations deploy AI solutions in business environments.
Source: Analysis by Kalkine
Focus Shifts Towards Enterprise AI Deployment
The expanded partnership builds on HCLTech's recently launched Gemini Enterprise business unit. Under the collaboration, HCLTech plans to introduce enterprise AI solutions that integrate Gemini's AI capabilities with ServiceNow's workflow management platform.
The initiative is based on ServiceNow's Blueprint for Agentic Business framework, which focuses on structured AI adoption and workflow integration. The company stated that the objective is to help enterprises move from AI experimentation towards broader deployment across operational environments.
Manufacturing Assistant Among Key Offerings
One of the solutions announced under the collaboration is a next-generation Factory Shop Floor Assistant. According to HCLTech, the assistant is designed to provide real-time operational intelligence within manufacturing environments.
The company said the solution aims to support operational decision-making and efficiency by integrating AI-driven insights into industrial workflows. The offering forms part of a broader strategy to embed AI capabilities into enterprise operations.
Field Services And Customer Experience In Focus
The initial phase of deployment will cover two major business domains. In field services, Gemini Live integrated with ServiceNow Field Service Management will provide real-time audio and visual intelligence for field technicians.
The solution is intended to assist with issue identification and resolution during service operations. In customer experience, the collaboration aims to support continuity of customer intent across communication channels, helping businesses manage interactions more effectively.
AI Governance And IT Operations Capabilities
The partnership also includes governance and operational management components. HCLTech stated that it will use ServiceNow's AI Control Tower to improve visibility and governance of AI agents operating within Gemini Enterprise environments.
Additionally, the company has introduced an ITOps ServiceNow Agent available through Google Cloud Marketplace for Gemini Enterprise. The agent is designed to support incident management and remediation activities within enterprise IT environments.
Management Commentary On The Collaboration
Satish Thomas, Vice President of Applied AI and Platform Ecosystem at Google Cloud, said the collaboration combines Gemini Enterprise capabilities with workflow and operational expertise to help organisations scale AI deployment.
Michael Park, Senior Vice President, Global Partnerships and Channels at ServiceNow, stated that the partnership supports orchestration of AI agents across workflows, systems and teams.
Vijay Guntur, Chief Technology Officer and Head of Ecosystems at HCLTech, said enterprises are increasingly moving from AI exploration to operational implementation, requiring greater integration and orchestration capabilities.
Jagadeshwar Gattu, President, Digital Foundation Services at HCLTech, noted that scalable AI deployment requires a secure and resilient digital infrastructure.
Key Risks To Watch
- Enterprise AI adoption rates may vary across industries.
- Integration complexity could impact deployment timelines.
- Regulatory requirements may evolve for AI applications.
- Competition remains intense in enterprise AI services.
Summary
HCLTech has expanded its collaboration with Google Cloud and ServiceNow to develop enterprise AI agent solutions on the Gemini Enterprise platform. The initiative includes applications for manufacturing, field services, customer experience and IT operations. Through the partnership, the companies aim to support enterprise adoption of agentic AI while providing governance, workflow integration and operational capabilities designed for large-scale deployment.
FAQs
Q: What is the main objective of HCLTech's expanded collaboration?
A: The collaboration aims to deliver enterprise AI agent solutions on the Gemini Enterprise platform.
Q: Which business areas are targeted initially under the partnership?
A: Initial deployments focus on field services and customer experience use cases.
Q: What role does ServiceNow play in the collaboration?
A: ServiceNow provides workflow orchestration, AI governance tools and enterprise platform capabilities.